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Terms & Conditions - Round Town Travel



Round Town Travel S.L. acts as a booking agent on behalf of all hotels & apartments. Your contract will be made with these accommodation providers & not Round Town Travel S.L. Accommodation providers’ terms & conditions apply and are available upon request.

When you book accommodation your booking is confirmed immediately and it is at this time that a binding contract comes into existence. Confirmation of your booking will be sent to you. The contract is subject to these booking terms & conditions and will apply to all bookings made with Round Town Travel S.L.  Once the contract is made, it is the accommodation providers’ responsibility to provide you with what you have booked and it is your responsibility to pay for the accommodation in full before travel. All relevant documentation will be sent to you and it is important to check carefully all details of your booking.

If your booking is made more than 6 weeks before travel you must pay a 25% deposit. This deposit is non-refundable. The total balance is due 6 weeks before the date of arrival, non payment of balance may result in the cancellation of your booking.  Prices are quoted & charged in Euros and include I.V.A (V.A.T).  We guarantee that once you have made your booking we will not increase the price of accommodation – this includes any changes to government taxes.

If you want to cancel or amend your booking, you may have to pay cancellation or amendment fees.

If you have any special requests that do not form part of the standard accommodation services  (E.G Dietary needs, room location, bed type) please let us know at time of booking.  We pass on all requests to the accommodation provider, but unfortunately these cannot be guaranteed. It is a condition of your booking that you have sufficient travel insurance for your reservation.

The accommodation providers reserve the right to change your accommodation to an alternative of the same or superior standard within the same resort. We reserve the right to cancel the contract between us due to an error in pricing information received by us from our suppliers. If we do cancel your contract we will notify you by letter and re-credit you the amount paid. We will not be obliged to offer any additional compensation.

We act only as a booking agent & have no liability for any of the accommodation arrangements. Any claim for damages for injury, illness or death arising from your stay in the accommodation must be brought against the owner of the accommodation and will be under the jurisdiction of the law of the country in which the accommodation is found.


Round Town Travel will inform the client in writing where the keys for the property are to be collected.  The client must supply Round Town Travel with full arrival details including flight details and local arrival times.  Please note that some properties have no facility for out of office hours key collection so it is vitally important that Round Town Travel are informed of any out of hours arrival times so that key collection can be arranged.  In some cases the keys may have to be collected from a property other than that in which your apartment has been reserved.

A refundable deposit of up to 200,00€ must be left on collection of the keys to cover possible damage to the apartment or loss of keys, this will be refunded on the day of departure upon return of the keys provided there is no damage to the apartment.  The deposit can be paid by credit/debit card or by cash and will be refunded in the same way.  If the apartment is to be vacated out of office hours please make arrangements with the accommodation provider where to leave the keys and how the deposit is to be refunded.  In the event of loss or misplacement of keys a minimum charge of 70,00€ will be levied to cover the cost of changing the locks.  The final charge will depend on what kind of locks the apartment is fitted with.

In most cases prices for the apartments include cleaning of the apartments on departure, change of linen, electricity, water, gas maintenance and I.V.A (local vat).  Please note in some cases for long stays an additional charge may be levied for electricity and gas, clients will be advised of any such charges at the time of booking.

Apartments can be occupied from 17:00 onwards on the day of arrival and must be vacated by 10:00 on the day of departure.

Any faults with the apartment must be notified to the apartment supplier or Round Town Travel in that order immediately.

Cancellation fees:

25% will be charged if cancelled more than 30 days before arrival

50% will be charged if cancelled more than 7 days before arrival

100% will be charged if cancelled less than 7 days before arrival


This product allows you to make a booking with a low cost flight provider. When you book your flight with us, we act as your agent & make the booking on your behalf. The resulting legal contract is between you & the flight provider and your booking will be subject to the flight provider’s terms & conditions. Please note that all flights are non-refundable & any changes to your booking will be subject to your flight provider’s administration charges.

The identity of the flight provider will be made known to you before your booking is made, together with the date, origin, destination, time & flight number of each flight.  All flights will be subject to the relevant international conventions which govern air travel and the airline’s conditions of carriage which limit liability to you.  It is a condition of your booking that you have sufficient insurance to cover travel.

Elvis Festival 2019

1. For those who have paid a deposit, payment is required in full no later than 1st November 2018.  If payment is not made in full by this date, your booking will be cancelled in full and no deposit will be refunded.

2. In the event of a “no show” on the arrival date, there will be no refund issued.

3. The Hotel Melia prices are for a minimum 5 night stay or a minimum 7 nights on an All Inclusive board basis.

4. In the event of a cancellation no refund can be offered for the cost of any flights booked.

5. In the event of a “no show” on the arrival date, there will be no refund issued.

6. In the event of an early departure, Round Town Travel will not refund the amount prepaid for the whole stay and cost of the event.

7. Weekend festival tickets are non refundable and non transferable.

8. Benidorm Palace tickets for the Elvis extravaganza show are non refundable and non transferable.

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About Roundtowntravel

Our reputation and list of services has grown over the years leading to our full “Travel Agency” registration in 2008.

We now boast three conveniently located offices staffed with multi-lingual personnel offering the best of the Costa Blanca to any traveler to the area... Read More >>

Contact Details

  • Round Town Travel
  • 966 811 123 – Benidorm offices
  • 966 867 294 – Albir
  • UK number: 0121 288 0070
  • Email: