Frequently Asked Questions


  • Accommodation.

Q. What deposit do we have to leave when booking an apartment?
A. Deposit requirements vary and the amount you  are required to pay will be confirmed at the time of booking, however, it is usually around 150,00€ per apartment.  Apartment deposits are refundable on departure once the apartment has been checked for damage.

Q. Where would we collect our apartment keys from?
A. Once your booking has been confirmed you will be informed of all the relevant arrival details for your accommodation.  Not all apartment blocks have a 24 hr reception and in this case your keys may have to be collected from another block.

Q. Can we be guaranteed a certain floor/block/apartment?
A. Yes, if it is available at the time of booking.  If your exact requirements cannot be met, you will be informed prior to booking.  

Q. Can we charge a mobility scooter?
A. This depends on which accommodation you will be staying at.  Most hotels & apartment blocks have the facilities to recharge mobility scooters at a small daily cost.  Please advise us at the time of booking if you will require this service.

Q. How do we pay the balance for our holiday from the U.K?
A. Simply call Round Town Travel and payment can be taken over the phone from a credit or debit card.

Q. Can we bring pets?
A. There are very few apartments or hotels which accept pets, please make this clear at the time of booking and your Round Town Travel consultant will advise you on which accommodation and travel suppliers will accept pets.

Q. Are there any additional charges to the price of the apartment booked?
A. Yes there can be additional charges such as air conditioning, electric, safe keys so please check at the time of booking what is included.

Q. At what time must we vacate the room/apartment on the day we leave?
A. Apartments must be vacated at 10:00 and hotels must be vacated by 12:00.  Please check at the time of booking if you require a late check out.

  • Flights.

Q. If we should need to cancel a flight booking is it possible to get a refund?
A. In most cases it is not possible to receive a refund if you cancel your flight, however please check your full terms and conditions for each individual airlines’ policies.

Q. How much luggage allowance do we have?
A. This will depend on the airline and how much luggage you have paid for at the time of booking.  Please check with your airline for luggage allowances and hand baggage sizes.

Q. Will we need boarding passes?
A. Some airlines require you to have your boarding passes pre-printed, failure to do so can result in additional charges being levied at the airport.  Please refer to the individual airlines policies for clarification on whether you should have boarding passes prior to checking in at the airport.

Q. Can we have wheelchair assistance?
A. Yes, if you require wheelchair assistance, please state at time of booking.

Q. Which airlines do you book with?
A. As an independent travel agent, we use all flight operators.  If you have any preference to who you want to fly with, please let us know when making your initial enquiry.

Q. Can we book meals/seats/extra leg room?
A. Yes.  If you require any in-flight additions such as extra leg room or meals, please let us know when making your initial enquiry.

Q. Do we need to supply our passport details?
A. Yes.  You will need to provide passport details for all travelers prior to travelling.  This can be done after you have booked.

  • Transfers.

Q. How many pick ups/drop offs will there be?
A. It is unknown exactly how many pick ups and drop off´s there will be until 24hrs before the service.  This will depend on how many people have been booked from different hotels or apartments, although the transfer companies try to limit the amount to nine on any service.  

Q. Is there a quicker transfer service available?
A. For a small supplement per person, we can offer an “express” transfer service, ensuring there will be no more than four stops either to or from the airport and less waiting time on arrival at the airport.  There is also a private transfer service which can be booked just for your party.  Please enquire at the time of booking for complete prices.

Q. Can we be picked up/dropped off at our Hotel/Apartment?
A. Your transfer will collect you or drop you off from the nearest main hotel or apartment in resort.  For door to door service to private accommodation addresses it is advisable to book a private transfer.

Q. How soon before the departure of our flight will we be collected?
A. We ensure to have all passengers at the airport 2 hours prior to the scheduled departure time, meaning, your collection from resort can be between 3 – 4 hours before you fly.  At busy periods, this may be longer to allow for traffic in resort.

Q. Can we put our mobility scooter on the coach?
A. Yes, any additional items such as mobility scooters / wheelchairs must be requested at the time of booking.

Q. Can we take a small pet on the coach?
A. No, pets cannot be transported on the transfer coaches, however please contact us to arrange a private transfer.

Q. When we arrive how long will we have to wait before we leave the airport?
A. The transfer companies allow up to 60 minutes waiting time at the airport to allow all passengers adequate time to collect their baggage and make their way to the coach.

Q. How will we know where our coach is on arrival?
A. On arrival in Alicante, you are required to check in at the desk of the company your transfer has been booked with.  The representative there will advise you as to which coach is waiting for you and where it is.  Full instructions of where to find the transfer desk will be given to you at the time of booking.

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About Roundtowntravel

Our reputation and list of services has grown over the years leading to our full “Travel Agency” registration in 2008.

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Contact Details

  • Round Town Travel
  • 966 811 123 – Benidorm offices
  • 966 867 294 – Albir
  • UK number: 0121 288 0070
  • Email: